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 Conflict Management Training
Tailoring conflict resolution training and certification to meet your needs:
Before any conflict management training is agreed CSS (GB) experienced conflict managers will carry out a training needs analysis. This will ensure that training is designed and delivered to suit the needs of the staff, service users and the organisation. CSS (GB) has scenario-based training in conflict management and personal safety, and each course incorporates real scenarios that are encountered by the staff being trained.
   
Dealing with Telephone Aggression
Lone Worker Training
Dealing with Difficult Customers
Personal Safety Training
Managing Violence & Aggression
Dealing with Difficult Colleagues
Managing Difficult People
Train the Trainer
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